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Privacy Policy

Last Updated: July 18, 2026

VOICELI LLC ("voiceli.ai," "we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, SMS messaging program, and AI voice agents.

By using our Service, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.

1. INFORMATION WE COLLECT

A. Personal Data You Provide

  • Contact Information: Full name, email address, phone number, business name, job title.
  • Account Credentials: Username, password, account settings.
  • Billing Information: Payment method details, billing address, transaction history.
  • Communications: Records of your interactions with us (emails, support tickets, SMS).
  • Content You Upload: Call scripts, prompts, training data, contact lists.

B. Information Collected Automatically

  • Usage Data: Pages visited, time spent, features used, API calls, call logs, transcripts.
  • Device Information: IP address, browser type, operating system, device ID.
  • Cookies & Tracking: See Section 7 (Cookie Policy).

C. Information from Third Parties

We may receive information from:

  • Payment Processors (Stripe) — billing and transaction data.
  • Communication Providers (Twilio, OpenAI, ElevenLabs) — call metadata, transcripts.
  • Analytics Providers (Google Analytics) — usage trends and demographics.

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Provide and maintain the Service (Contract performance)
  • Process payments and manage subscriptions (Contract performance)
  • Send SMS notifications, appointment reminders, and transactional updates (Contract performance / Legitimate interest)
  • Send marketing communications with your consent (Consent)
  • Improve AI models and customer support (Legitimate interest)
  • Analyze usage trends and optimize performance (Legitimate interest)
  • Comply with legal obligations (Legal obligation)
  • Protect against fraud and unauthorized access (Legitimate interest)

3. SHARING YOUR INFORMATION

We do NOT sell your personal data. We may share your information in the following circumstances:

A. Service Providers

We share data with trusted third-party vendors who perform services on our behalf:

B. Legal Compliance

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Protect our rights, property, or safety.
  • Investigate fraud or security issues.
  • Enforce our Terms & Conditions.

C. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you via email or prominent notice on our website.

4. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Account data: Until account is deleted
  • Call recordings & transcripts: Per your plan settings (default: 30 days)
  • Usage logs: Up to 12 months
  • Billing records: 7 years (tax/legal requirement)
  • Marketing data: Until consent is withdrawn

Upon termination or deletion request, we will delete your data within 30 days, subject to legal or regulatory retention requirements.

5. YOUR RIGHTS (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the GDPR:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to Be Forgotten): Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Request limitation on how we use your data.
  • Right to Data Portability: Request your data in a machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time (marketing communications).
  • Right to Lodge a Complaint: Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at: Legal-Privacy@Voiceli.ai. We will respond within 30 days as required by law.

6. YOUR RIGHTS (CCPA / CPRA — CALIFORNIA RESIDENTS)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights:

  • Right to Know: Request disclosure of categories and specific pieces of personal data collected, sources, purposes, and third parties with whom it is shared.
  • Right to Delete: Request deletion of your personal data, subject to exceptions.
  • Right to Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal data. We do not sell your personal data.
  • Right to Correct: Request correction of inaccurate personal data.
  • Right to Limit Use of Sensitive Data: Limit use of sensitive personal data (e.g., precise geolocation, financial data).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise your California privacy rights, submit a verifiable request to: Legal-Privacy@Voiceli.ai. We will respond within 45 days as required by law. Please include your full name, email, and a description of your request to verify your identity.

7. COOKIE POLICY

We use cookies and similar tracking technologies on our website and services.

A. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, analyze usage, and improve your experience.

B. Types of Cookies We Use

  • Necessary/Essential: Core website functions (login, security, navigation) — No consent required.
  • Functional: Remember preferences (language, region) — Consent required.
  • Analytics/Performance: Anonymous usage data (Google Analytics) — Consent required.
  • Marketing/Targeting: Track browsing for relevant ads — Consent required.

C. Third-Party Cookies

We use third-party services that may place cookies on your device:

D. How to Manage Cookies

You can control and manage cookies in several ways:

  • Browser Settings: Most browsers allow you to block or delete cookies through settings.
  • Opt-Out Tools: Use the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) Opt-Out Tool.
  • Our Cookie Banner: When you first visit our site, you can accept or decline non-essential cookies.

E. Updates to This Cookie Policy

We may update this Cookie Policy as our practices change or as required by law. Material changes will be notified via our website or by email.

8. SECURITY MEASURES

We implement industry-standard security measures to protect your data:

  • Encryption: Data in transit (TLS 1.2+) and data at rest (AES-256).
  • Access Controls: Role-based access, least privilege principle, MFA.
  • Monitoring: 24/7 monitoring for unusual activity and security alerts.
  • Regular Audits: Internal security reviews and vulnerability scanning.
  • Data Minimization: Collect only data necessary for the Service.

While we take all reasonable precautions, no system is 100% secure. We cannot guarantee absolute security.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws than your country.

For EU/UK users, we rely on the following safeguards for data transfers:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Adequacy Decisions where applicable.
  • Data Processing Agreements (DPAs) with our service providers.

To obtain a copy of our data transfer safeguards, contact us at: Legal-Privacy@Voiceli.ai.

10. CHILDREN'S PRIVACY

Our Service is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will delete it.

11. THIRD-PARTY LINKS

Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, terms, or content of these third parties. We encourage you to review their policies before providing any personal data.

12. SMS & VOICE COMMUNICATIONS

For information about our SMS messaging program, including opt-in and opt-out procedures, please refer to Section 3 of our Terms & Conditions. You may opt out of marketing SMS at any time by replying STOP to any message.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated as follows:

  • Email notification to registered account holders.
  • SMS notification where applicable.
  • Notice on our website at least 30 days before the change takes effect.

Your continued use of the Service after the effective date constitutes acceptance of the revised policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

VOICELI LLC
7224 NW 31ST STREET
MIAMI, FL 33122
United States

Email: Legal-Privacy@Voiceli.ai
Website: https://voiceli.ai/
SMS Help: Reply HELP to any SMS message.

15. DATA PROTECTION OFFICER (DPO)

For users in the EU/UK, you may contact our Data Protection Officer at: DPO@Voiceli.ai